Effective date: January 12, 2026
RoofMossRemovalVictoria.ca (the “Website”) is operated by Lipco Ltd (“we,” “us,” “our”). This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.
We aim to follow applicable Canadian privacy rules, including PIPEDA (federal) and British Columbia’s PIPA (private-sector privacy law).
1) What personal information we collect
A. Information you give us
When you fill out a form, request a quote, book an estimate, call, text, or email us, you may provide:
- Name
- Email address
- Phone number
- Property address or service area
- Details about your roof (roof type, age, moss severity, photos you upload, access notes)
- Appointment preferences and messages you write to us
B. Information we collect automatically (website usage)
When you browse the Website, we may collect:
- IP address (often used for security and basic location such as city/region)
- Device and browser type
- Pages visited, time spent, clicks, referral source
- Approximate location (derived from IP)
- Cookie and similar tracking data (see Cookies section)
C. Information from third parties
If you interact with our ads or tracking links, we may receive reporting data from providers (example: ad click performance). This usually does not include your full identity unless you submit it to us through a form.
2) Why we collect it (our purposes)
We collect and use personal information for purposes a reasonable person would consider appropriate, such as:
- Providing quotes and roof moss removal information
- Booking, confirming, and managing appointments
- Communicating with you about your request (calls, texts, emails)
- Improving Website performance and content
- Marketing and lead measurement (for example, knowing which pages or ads lead to inquiries)
- Security, fraud prevention, and troubleshooting
- Meeting legal, accounting, and tax obligations
3) Consent and your choices
By submitting a form or contacting us, you consent to us using your information to respond and provide service.
Where required, we seek meaningful consent and keep our requests understandable.
You can withdraw consent (subject to legal/contract limits) by contacting us (see Contact section).
4) Email and text messages (CASL)
If we send you commercial electronic messages (marketing emails/texts), we aim to comply with Canada’s Anti-Spam Legislation (CASL), including consent and an unsubscribe option where required.
You can unsubscribe at any time using the link in the message (if provided) or by contacting us.
5) Cookies and tracking technologies
We may use cookies (and similar tools) for:
- Essential functions (site stability, security)
- Analytics (understanding visits and page performance)
- Advertising measurement (knowing whether ads led to calls/forms)
Your controls
You can control cookies through your browser settings (block, delete, or limit cookies). If you block cookies, some site features may not work as intended.
6) How we share personal information
We do not sell your personal information.
We may share your information only when needed for the purposes above, such as with:
- Service providers (website hosting, analytics, form tools, CRM, call tracking, scheduling)
- Payment or invoicing providers (if used)
- Professional advisors (accountants, legal advisors) when necessary
- Authorities if required by law, court order, or to protect rights/safety
Service providers are expected to handle information in a secure way consistent with the service they provide to us.
7) Where information is stored (Canada/other countries)
Some of our service providers may store or process data outside British Columbia or outside Canada (for example, cloud hosting or analytics). In those cases, your information may be subject to the laws of the country where it’s processed.
8) How long we keep information (retention)
We keep personal information only as long as needed for:
- responding to you and providing service,
- maintaining business records,
- legal, tax, and warranty/quality tracking needs.
After that, we delete, anonymize, or securely destroy it where reasonable.
9) How we protect information (safeguards)
We use reasonable safeguards to protect personal information, such as:
- limiting access to people who need it,
- using reputable hosting/service tools,
- basic technical protections (accounts, permissions, monitoring).
No method of transmission or storage is 100% secure, but we work to reduce risk and respond to issues quickly.
10) Your rights: access and correction
You can ask us:
- what personal information we have about you,
- to correct inaccuracies,
- to explain how it has been used and (where applicable) disclosed.
These rights are part of Canadian privacy expectations (PIPEDA principles include openness and individual access).
11) Children’s privacy
The Website is intended for adults requesting home services. We do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we’ll address it.
12) Third-party links
The Website may link to third-party sites (for example, product pages, partner info, or resources). We are not responsible for the privacy practices of those sites. Check their policies before sharing information.
13) Changes to this policy
We may update this Privacy Policy from time to time. If changes are significant, we will update the effective date and post the new version on this page. Guidance on consent also supports getting consent when privacy practices change in a meaningful way.
14) Contact us
For privacy questions, access/correction requests, or consent withdrawal, contact:
Privacy Contact (Lipco Ltd / RoofMossRemovalVictoria.ca)
Email: [add your privacy email here]
Mailing Address: [contact@roofmossremovalvictoria.com]
Phone: [236-868-0609] If you’re looking for professional assistance, consider our moss removal services in Victoria BC. Our team is dedicated to restoring your roof’s health and enhancing its longevity. Reach out today to receive a free estimate and ensure your property remains in top condition.